Shipping
Do you offer free shipping?
We offer free shipping for US domestic orders over $100. During promotions, free shipping is not included unless advertised as such.
Why hasn't my order shipped yet?
We fulfill orders as quickly as possible and in the order in which they are received. Typically, fulfillment day is Tuesday, depending on order volume and product availability. During holiday season, you can expect shipping to be every Tuesday and Thursday.
My order still hasn’t arrived. Is there anything you can do to speed up the process?
Once a shipment has left our facility we don't have control over its whereabouts or delivery since it is in the hands of the courier. Please keep in mind that orders typically ship out Tuesdays. Additionally, for most shipping methods, shipping times are not a guaranteed service. If you have any questions regarding your shipping please email us at [consciousseedapotheca@gmail.com].
International Shipping
Do you ship internationally? And what kind of shipping do you use? At this moment we don't ship internationally.
Returns
What is your return policy? (for US domestic orders)
Because of the consumable nature of our products, we do'nt accept returns. If you received the wrong product please email us [consciousseedapotheca@gmail.com].
My package never arrived. Do I receive a refund?
A claim will have to be submitted via email to us, prior to receiving a refund. Depending on the circumstance of the missing or stolen package, we can provide a full or partial refund.
What items are non-refundable?
Items purchased under a sale or promotional period with discounted retail value are non-refundable. All sales are final.
A product didn’t agree with me. Can I get a refund?
Your satisfaction is our priority. If you're not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to [consciousseedapotheca@gmail.com].
I received a damaged product. What do I do?
Please email us as soon as possible with a photo to file a claim for the damaged item. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. Thank you.
